Privacy Policy

1. Introduction

GoGoSpace ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, and AI interior design services (the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following categories:

Information you provide

• Account information — such as your name, email address, and password when you register
• Uploaded content — photos, sketches, and other images you submit to generate designs
• Communications — messages you send to our support team
• Payment information — billing details processed by our third-party payment provider (we do not store full card numbers)

Information collected automatically

• Usage data — pages visited, features used, design styles selected, and interaction with the Service
• Device and log data — IP address, browser type, operating system, and timestamps
• Cookies and similar technologies — used to keep you signed in, remember preferences, and understand how the Service is used

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your uploads and generate AI design outputs
• Create and manage your account
• Process payments and manage subscriptions
• Respond to support requests and communicate with you about the Service
• Monitor, analyze, and improve performance, security, and user experience
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

4. Your Photos and AI Processing

When you upload a room photo or sketch, we process that image to generate design concepts on your behalf. Your uploads and generated designs are treated as private to your account.

We do not use your uploaded photos or generated designs to train our AI models. Your images are used only to deliver the Service to you and are not incorporated into shared training datasets.

We retain your uploads and outputs for as long as your account is active or as needed to provide the Service, unless you delete them or request deletion, subject to any legal retention requirements.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — trusted vendors who help us operate the Service (e.g., cloud hosting, payment processing, analytics, and customer support tools), bound by confidentiality obligations
• AI infrastructure partners — when generating designs, image data may be processed by third-party AI providers solely to fulfill your request and in accordance with our data protection requirements
• Legal and safety — when required by law, court order, or to protect the rights, safety, and security of GoGoSpace, our users, or the public
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you where required by law

6. Cookies

We use cookies and similar technologies to authenticate users, remember preferences, and measure site traffic. You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service, such as staying logged in.

7. Data Security

We implement technical and organizational measures designed to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@gogospace.com. We will respond within the timeframe required by applicable law.

10. International Transfers

Your information may be processed in countries other than your own, including countries that may have different data protection laws. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms as required by applicable law.

11. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. We may also notify you by email or through the Service where appropriate.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at privacy@gogospace.com or visit our Contact page.